Legal

Privacy Policy

Your privacy matters to us. This policy explains how Creative Khajana collects, uses, and protects your information when you interact with our website and services.

1. Introduction

Welcome to Creative Khajana. We value your privacy and are committed to protecting your personal information when you visit our website, enquire about our art workshops, register for an event, or interact with our services.

This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact information: Name, email address, phone number, and other details you provide through enquiry or booking forms.
  • Booking information: Workshop preferences, registration details, attendance information, and payment-related information necessary to manage your booking.
  • Communication details: Messages and information you share with us through WhatsApp, Instagram, email, or other communication channels.
  • Website usage information: Pages visited, traffic sources, device and browser information, approximate location, and interactions with our website, where collected through analytics technologies.

Please avoid sharing sensitive personal information unless it is necessary for a specific service.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and workshop booking requests.
  • Process registrations and coordinate workshop arrangements.
  • Send booking confirmations, reminders, updates, and relevant service communications.
  • Share information about upcoming art workshops, events, and offers where permitted.
  • Understand website traffic and improve our website and marketing activities.
  • Measure the effectiveness of advertising campaigns and promotional collaborations.
  • Prevent misuse, protect our services, and comply with applicable legal obligations.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality and understand visitor behaviour.

We may use Google Analytics 4 (GA4) to understand how visitors discover and use our website, including traffic sources, page views, engagement, and campaign performance.

We may also use advertising measurement tools, such as the Meta Pixel, if implemented, to measure the effectiveness of our advertisements.

These tools may collect information such as online identifiers, device and browser information, pages visited, and interactions with the website, subject to their configuration and applicable consent requirements.

Where required, we will obtain consent before using non-essential cookies or tracking technologies. You can manage available cookie preferences through our website's consent controls and browser settings.

5. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Website hosting and website analytics providers.
  • Booking, payment, and communication service providers.
  • Advertising and marketing platforms, where applicable.
  • Event venues or workshop partners, where sharing is necessary to organise an event.
  • Government authorities or other parties where disclosure is required by law.

Such providers may process information in accordance with their own privacy policies and applicable contractual or legal obligations.

6. Payments

If payments are collected online, they may be processed through third-party payment providers. We do not intend to store complete payment card details on our website.

Payment processing and related information are subject to the applicable payment provider's terms and privacy policy.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, business records, dispute resolution, and legal compliance.

We take reasonable measures to protect information against unauthorised access, disclosure, alteration, or loss. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where processing is based on consent or object to certain processing activities where legally applicable.

You may opt out of promotional communications by following the instructions in the message or contacting us directly.

We may need to retain certain information where required by law or necessary to resolve legitimate business obligations.

9. Third-Party Websites and Platforms

Our website or promotional materials may link to third-party platforms, including Instagram, WhatsApp, payment providers, and external booking services.

Those platforms operate under their own privacy policies and terms. We are not responsible for their independent privacy practices.

10. Children's Privacy

Our services may include workshops suitable for children when specifically offered. Where personal information relating to a child is collected, we will follow applicable legal requirements and obtain parental or guardian involvement or consent where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, or legal obligations. The updated version will be published on this page with a revised effective date where appropriate.

If you have any questions about this Privacy Policy, please contact us at dhairyaaiya@gmail.com or +91 9106255185.